مهندس مركز العمليات والمراقبة — Elm Company

تفاصيل الوظيفة

The Monitoring Operations Center Engineer is responsible for continuously monitoring the health, availability and performance of IT production infrastructure, applications and digital services. The role serves as the first operational point for identifying alerts and service degradation, performing initial investigation and validation, creating or tracking incidents, escalating issues to the appropriate technical teams, and following incidents through resolution in accordance with agreed service-level agreements (SLAs).

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