مدير التغيير التقني — CoorB

تفاصيل الوظيفة

The IT Change Manager is accountable for governing and facilitating the Change Management process across the organization, ensuring that all IT changes — from standard to emergency — are assessed, authorized, implemented, and reviewed in a controlled and risk-managed manner. This role protects the stability of IT services by preventing unauthorized or poorly planned changes from negatively impacting business operations. The IT Change Manager acts as a strategic advisor and process owner, working closely with technical teams, business units, and senior leadership to balance agility with governance. Responsibilities include owning the end-to-end Change Management process in alignment with ITIL best practices, chairing CAB and ECAB meetings, reviewing and approving/rejecting RFCs, maintaining the Forward Schedule of Change, assessing risk and business impact of proposed changes, communicating approved changes to stakeholders, producing Change Management reports and PIRs, administering ITSM platforms (ServiceNow, Jira SM, BMC Remedy), and driving automation of pre-approved change models. Requirements: Bachelor's degree in IT or related field, 4–6 years in IT Service Management with at least 2 years in Change Management, ITIL Foundation certification mandatory, strong proficiency with ITSM tools, knowledge of regulatory frameworks such as ISO 20000, SOX, ISO 27001, or COBIT.

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