مدير المشكلات — CoorB

تفاصيل الوظيفة

The Problem Manager owns and drives the Problem Management process within the IT Service, working to identify, investigate, and permanently resolve the root causes of recurring and high-impact incidents. The role focuses on reducing the volume and impact of incidents, eliminating known errors, and improving the overall stability and reliability of IT services. Operating in line with ITIL best practice, the Problem Manager coordinates cross-functional investigations, manages the known error database, and champions a proactive, data-driven approach to service improvement.

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